Returns and Refund
Returns
Return for refund (valid within the first 30 days):
If you want or need to return a main unit, we can provide you with a free return label. Our process works as follows:
Please contact our customer service first, either by email or by phone at
Email: info@iceaglehome.de
Telephone: 0049 1777921236
Our opening hours are :
Monday to Friday from 9:00 a.m. to 5:00 p.m.
- You will then receive an email with a link to download your return label (don't forget to check your spam folder!)
- Pack your device in any box (it does not necessarily have to be the original iceagle packaging)
- Print your label and attach it to the package
- Bring your package to the DHL or UPS shop of your choice and we will take care of the rest!
Return for device exchange:
If a complete device needs to be replaced within the warranty period, we follow a set process:
First, we will check with you whether the device is functional or whether there is a defect. If the item is not functional, we will send you the required replacement part if necessary.
If the problem persists despite the replacement part, you will receive a return slip with which you can return your item to us free of charge.
As soon as we receive your return, we will send you your new product.
Refund
If you cancel a contract and are entitled to a refund, we will refund all amounts received from you using the same method that you originally used to pay for your purchase.
We will process the refund you are entitled to as quickly as possible and in any event within 14 days:
(a) if you have received the Product and we have not offered to collect it from you, on the day on which we receive the Product or (if earlier) on the day on which you provide evidence that you have returned the Product to us; or
(b) if you have not received the product, or if you have received it and we have offered to collect it from you, on the day on which you notify us of your decision to withdraw from the contract; or
(c) upon receipt and inspection at the warehouse.
Please note:
Refunds may take up to 10 business days for the funds to be available in your account, depending on your financial institution and the speed at which refunds are processed.